Summary Of Norton Secure VPN
As of now, I can tell you that doing the Norton VPN review was a roller coaster ride for me. As Ive personally tested this software, I am more confused than I was before. There are certain features that I really like about this service. Then again, there are things that I wonder how the QC team didnt catch it before.
Anyways, check out my final summary of all the VPN services Ive used.
- Doesnt work on other streaming networks
- A limited number of servers
- Speed drops significantly when connected
- Unclear privacy statement
Customer Support Has Plusses And Minuses
The Support information for NortonLifeLock products can be a little hard to find. Not the Support area itself youll find a link to that at the top of most every page on their website. Then look for a Products & Services menu at the top of the page. Once you get there, youll see an FAQ section, additional resources, and a search box to track down the answer you need. Despite all the options here, I found it hard to find the specific information I wanted, so scrolled to the bottom of the window and selected Contact Support.
I used the 24 hour live chat system to get more information directly from the Customer Support team. The service here was really fast and the rep was helpful.
There is a large community area with discussion forums, ideas , and blogs. Navigating this area can be confusing, so youll want to scan down the right side of the window and look for relevant filters you can use to narrow your focus.
Norton Keeps Data Logs
Lets just get this out of the way: Norton Secure VPN is not a no logs VPN service. Instead, they log quite a bit of data.
- Device name
- URLs of websites visited that the Software deems potentially fraudulent,
- malware files that might include personally-identifiable information
- other information that is used for purposes of analyzing and improving the functionality of Norton products.
Not looking good. But on the bright side, none of this information is supposed to be correlated with any personally identifiable information.
This is still a lot more information than we are used to seeing being logged.
As is usual, NortonLifeLock may disclose the information they have on you if requested by law enforcement, a subpoena, or other legal process. They may also with researchers and other security software vendors, to promote awareness, detection, and prevention of internet security risks.
Then there is the NortonLifeLock Product and Services Privacy Notices document, which in the Norton Secure VPN section states that they may log diagnostic data, including,
Temporary Usage Data to assist with debugging a problem with the service
This data is,
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Account Renewal Notifications Or Updates
You will receive a notification shortly before your subscription expires and before any payment is billed to alert you that your product subscription will be automatically renewed. Norton Automatic Renewal Service provides continuous protection updates and new product features as they become available throughout your product subscription period, helping to keep your computer protected against the latest Internet threats and risks. For eligible updates please go to:
How Do I Get A Refund From Norton
Visit the Member Support and Services home page before you request a refund for assistance with common questions or issues. The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase: Request a Norton Automatic Renewal refund.
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I No Longer Have Norton How Do I Cancel Automatic Renewal
Posted: 23-Nov-2021 | 12:47AM & centerdot Edited: 07-Dec-2021 | 4:53AM & centerdot 2 Replies& centerdot Permalink
I’m going round in circles trying to find out why I keep getting debited for 90+GBP every December, when I no longer use the service and my NORTON account says all subscriptions expired in 2014. Every year I try and sort this out and give up in frustration.
I’m wondering if this could be a Norton 360 received as a package with a new laptop, etc, and therefore not registered on my account? We’ve moved house since the last laptop was bought and I can’t find any Norton disc with product key to help my research, I just have a reference number on my bank statement. I can’t contact the bank at the moment as I’m not in the right country for their dial codes, and getting hold of a human being on online chat is proving difficult .
Any help greatly appreciated. Thank you
Nortonlifelock Cancellation And Refund Policy
You may change your mind, or your needs may change, and that’s what our Cancellation & Refund Policy is for, although we would be sad to see you go.
Your cancellation, return, and refund eligibility may differ if you purchased from or are billed through a third party . Review your offer terms for more information.
Our policy is independent of any statutory rights that you may have under the law.
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Norton Secure VPN Full Review
I spent a few weeks testing and researching Norton Secure VPN to see how it compares to other top VPNs.
And I can safely say Norton Secure VPN is a user-friendly VPN that has good speeds and is good for basic uses like online browsing, hiding your activity from your internet service provider , and accessing some geo-restricted content.
Norton Secure VPNs easy-to-use apps have an intuitive design that make it simple to navigate for someone who has never used a VPN. You can connect to a server with 1 or 2 clicks, the features are easy to find and use, and most of the functions in the Settings tab include brief explanations. However, experienced users will find Norton Secure VPN also has a few cool features like Tor support, Wi-Fi security, and split-tunneling.
How To Cancel Norton Secure VPN & Proxy VPN Subscription On A Mac Computer
To cancel Norton Secure VPN Proxy VPN subscription on your Mac, do the following:
Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.
If you don’t remember your password however, contact the App for help/to reset password.
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Cancel Your Norton Subscription
To cancel your Norton subscription that you purchased through in-app purchase, refer to the following support articles:
Apple App Store:
Disclaimer: We are not responsible for the reliability of any data, opinions, advice, or statements made on third-party sites. We provides these links merely as a convenience. The inclusion of such links does not imply that we endorse, recommend, or accept any responsibility for the content of such sites.
Norton 360 Mobile App
Nortons mobile protections for Android and iOS are both really good but I wish the company would bundle all of Nortons security tools into a single app.
Note: I successfully ran all of Nortons Android security apps from the Google Play Store on my daughters Chromebook. Norton says it doesnt officially support Chromebook, but Norton is still the best Chromebook antivirus in 2021.
Norton offers these protections for mobile users:
- Malware scanner .
- Parental controls .
- LifeLock identity theft protection .
I really like Nortons App Advisor which scans both apps that are about to be downloaded and apps that are already installed. The App Advisor for existing apps lets you know which of your apps have no privacy risks, which apps are installed in the last 30 days, and which apps are using more battery than normal.
I also really like Nortons web protections for mobile, including the VPN with an ad tracking blocker, and the Safe Search browser that filters out harmful websites from search engine results.
The rest of Nortons mobile security tools are really good my only complaint was with the amount of apps I had to download. Norton should include the password manager, LifeLock, and Safe Family app in a single app.
In terms of overall device security, Norton provides some of the best mobile antivirus apps on the market.
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Inconsistent And Sometimes Slow Speeds
For this Norton VPN review we ran tests with servers around the world. All tests were conducted on a 500 Mbps connection from the United States.
There was no way to select the city for speed tests, but instead you can only select the country.
First, we tested the US, which should have offered the fastest speeds. The Norton VPN server in the US was geolocated somewhere in New York. It only gave us about 50 Mbps:
Next, I tested a Norton VPN server in Canada. This server was a bit faster at 84 Mbps, but still a far cry from our baseline speed of 500 Mbps.
While this server speed test was a bit better than before, it is not in the realm of our best VPNs for Canada, which are consistently faster than Norton VPN.
Next, I tested a Norton VPN server in the United Kingdom. This was the worst speed test result of them all, at only 7 Mbps:
Finally, I tested a Norton VPN server in Germany, which gave me about 45 Mbps.
Overall, these are not very good speeds. These slow speeds could visibly affect performance when interacting with websites or online games.
If performance is your top priority, you may want to look at other options. The 7 Mbps test results were bad. And even the fastest test result, at 84 Mbps, it not very good performance when you consider the 500 Mbps baseline connection speed.
Comparison: When testing out WireGuard vs OpenVPN speeds, we were able to hit 445 Mbps with NordVPN using the WireGuard protocol and a nearby server. This was our fastest VPN speed test result.
Norton Secure VPN Customer Support
Norton Secure VPN has a small support library with good setup and troubleshooting guides and in-depth frequently asked questions section. Theres also 24/7 live chat, support on social media platforms, and phone support .
The support library displays Quick Help guides on topics like Download and Install, Buy and Renew, and Help Protect & Fix, and the library also has a search option. While Id like to see Norton Secure VPN display all of the guides on the support page like CyberGhost VPN does, I like how the information in the support library is very detailed and thorough. I found the support guides very helpful, as they allowed me to resolve most of my issues. That said, I would like Norton Secure VPN to add video tutorials for setup like ExpressVPN and IPVanish offer.
On the other hand, Norton does provide a forum with an active community where you can post your questions or issues and interact with other users.
Norton Secure VPN is one of the few VPNs that has phone support. It covers 50+ countries, and the availability differs depending on the country . I tested the phone support line for my country , and I was connected to a live agent after answering a couple of automated questions. However, the agent was very friendly, very knowledgeable, and answered all of my questions.
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Norton 360 Ease Of Use And Setup
Norton 360 is a big program.
Even its lowest-tier package includes a wide variety of features that other top internet security suites dont have. Just like with any large software, there is a learning curve when it comes to using Norton the company made some pretty good design choices to make the program easy to figure out, but there are also a few pretty poor choices that make some features more difficult than they need to be.
Norton is simple to download and install. Just choose your operating system from the my.norton website, download and run the installer file, and Norton 360 will automatically be running on your PC or macOS .
Once you have Norton installed, it gives you 2 options for the user interface: My Norton, and Classic. My Norton is the default interface its pretty good, although Im not sure why half of the window is dominated by an anonymous mountain climber.
Clicking on Device Security in the My Norton window takes you to Nortons Classic view, giving users the option to run virus scans, check for web protections, back up data, and run Nortons performance optimization tools.
The good news is that theres an alternative to Nortons desktop app during my time with Norton 360, I found myself returning time and again to Nortons online dashboard.
Limited Number Of Countries And No City Server Selection
When you activate Norton VPN, you can let the service handle the connection for you, or you can manually select the country for your VPN server. As of this review, the server network is limited, with locations in 31 countries. This selection of locations is on the low side when you consider that other large VPNs give you more than 50 countries to choose from, as you can see with NordVPN and IPVanish.
Note also that we said you can choose the country. Unlike most services, you can select the country you want, but not a specific city within that country. In some cases, that is just fine. In others, it can be a real problem.
The problem is further exacerbated by the fact that we dont know exactly how many locations Secure VPN has in the United States, nor how we get assigned to one of these spaces when we connect. Heres an example of the kinds of problems this can cause.
My bank gets twitchy when I log in from a different location than I did the time before. I have to go through various steps to confirm my identity every time this happens. With Norton Secure VPN, I dont know where I will connect within the United States. This time when I connected, it was to a New York IP address. Last time it was to a California IP address. This would make my banks security system go crazy which would drive me crazy.
The inability to control what city you log into is a major drawback of this VPN.
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Norton Secure VPN Plans & Pricing
Norton Secure VPN has monthly and yearly plans for 1, 5, and 10 devices.
The monthly and yearly plans for 5 devices are the best deals , but be aware that Norton Secure VPN doubles the price after the first year.
You can also get Norton Secure VPN as part of Nortons 360 antivirus packages Nortons antivirus consistently scores top marks in all of our tests, and its our #1 choice for the best antivirus in 2021.
While Norton Secure VPN accepts 6 types of credit cards and PayPal, I wish there was an option to pay with crypto.
Norton Secure VPN offers a very generous 60-day money-back guarantee for yearly plans . For monthly plans, Norton Secure VPN offers a 14-day money-back guarantee.
Overall, Norton Secure VPN has good pricing with its monthly and yearly plans for 5 devices, and theres a lengthy 60-day money-back guarantee on all annual plans.
Norton Is A Bloated Product That Keeps
Norton is a bloated product that keeps trying to upsell you on overrated products. I had their 360 product and then added the anti-tracking product. The anti-tracking product prevented me from logging into Slate.com and Dailybeast.com even though I had accounts with them.The worst thing is when I tried to cancel my Norton subscription and uninstall their products, it put my computer into fits. I was able to cancel their “auto renewal” but have not been able to figure out how to get a refund on my current subscription. In my experience, this in an indication of a failing company, when they make it very difficult to get a refund for a subscription.I tried to contact them about this, but they have no path on their site to do this.In my opinion, you would be much better going to a product like Avast vs Norton.
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If You Bought VPN In Apple Or Google Play Store
If you purchased your VPN from an app store, then youll cancel it in your devices settings.
- In the Google Play store, sign in.
- Select your VPN subscription.
Pro Tip: Since most VPNs have auto-renewal set up automatically, see if you can turn it off after a certain date that way, you wont have to cancel when the time comes.
How To Cancel Norton On Pc Or Mac
This article was written by Nicole Levine, MFA. Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. This article has been viewed 8,796 times.
This wikiHow teaches you how to cancel your subscription to a Norton security product when youre on a computer.
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