No Internet: Why Does My Connection Not Work With A VPN
You may have had this problem before: you launch your VPN software and suddenly webpages return error messages, emails dont get sent, and streaming is impossible. For whatever reason, your VPN wont let you connect to the internet.
There are many possible explanations for your VPN connection failure, but lets start with the basics. Here are some general troubleshooting tips:
Does A VPN Mess With Your Internet
Yes, a VPN will always slightly decrease your internet speed, as it adds a number of steps that were not present in your connection before. Namely, the encryption process and connection to a remote server. However, premium VPNs are designed to mitigate the impact of latency until it becomes barely noticeable.
What Is Blocking My VPN Connection
Certain networks, services, or websites may also block VPNs. Although not very common, some workplaces also have such policies. Network filtering should prevent you from being able to access the internet with the VPN on, yet still make it possible to browse the web without it.
If a specific website or service is blocking your VPN, other websites and services shouldnt give you any issues. For instance, if you dont have a good Netflix VPN, youll probably encounter the error: You seem to be using an unblocker or proxy. Please turn off any of these services and try again.
Also Check: VPN On Xbox 360
Check If The Correct Tcp And Udp Ports Are Open
NordVPN opens the 443 TCP and 1194 UDP ports for connectivity. It does this automatically with little intervention. However, some services and even your firewall may deny NordVPN access to these ports.
During installation, allow NordVPN to pass through the firewall. Youll learn more about this under the troubleshooting platform-specific connectivity issues section.
Recommended reading:VPN Protocols Explained
Is Your VPN Not Working Learn How To Fix VPN Problems
When functioning properly, VPNs offer a wide range of benefits, but they donât work flawlessly all the time. As with any piece of software, problems regarding functionality arise in different ways. This article will look at the most common problems that may take place when youâre using a VPN service. Donât beat yourself up trying to figure out what the heck is going on with your VPN.
Read this guide, find out why your VPN is not working, and learn how to tackle every potential problem. For speed, try skipping right to our slow Internet connection section, the disconnection issues section, or our crashing problems section for help with those VPN fixes.
You May Like: Charter Spectrum VPN
Fix : Turn Off Firewall
Check For Any Issues With Your Account
Try to log in to your VPN through the providers website. If you cant log in, it is possible that you are using the wrong password in the VPN app and need to reset it. If the password is fine, check that your VPN account is still active. If the account is no longer active, you may need to renew your subscription or contact the VPNs customer support to find out why.
You May Like: Expressvpn For Apple TV
VPN Connections Going Down
- Add exceptions for the VPN to your firewall and antivirus/antimalware program.
- Use a lighter VPN protocol instead of a resource-intensive one like OpenVPN.
- Connect to the web over cable, or enable bridge mode if youre using multiple routers.
- Switch to a different DNS server.
- Use a VPN server thats physically closer to your location.
Check Whether The Security Software Is Disabling The VPN
The same thing that causes your Internet connection to slow down can also prompt your device to disconnect from the VPN server. The firewall or the antivirus may be responsible for the connection issues youâre having. Try disabling each of them, and check whether the connection restores its balance. If that appears to be the case, donât forget to add an exception for the VPN connection before turning the firewall and antivirus back on. Also, if you have anti-spyware software, that might be causing the connection issues as well.
Recommended Reading: Can You Put A VPN On A Smart TV
How Do I Fix My VPN Connection
You can fix your VPN connection in many ways. The solution will likely depend on whats causing your VPN error in the first place.
Restoring your VPN connection may be as simple as changing your VPN server, updating the app, or restarting your device. That said, things might also be more complicated, which is why I recommend checking out the How to Fix a VPN Not Connecting section for more details.
VPN Troubleshooting Tips For Slow Speeds
We wont be mentioning tips like upgrading your bandwidth or CPU since thats not really actionable VPN troubleshooting advice. Of course, if none of these tips work for you, and theres no solution, youre going to have to do that.
And in case youd like to learn more about VPN speed before moving on, feel free to check out our guide.
Recommended Reading: Express VPN On Samsung TV
Netflix Error Code M7111
Netflix displays this error message when it detects you are using a VPN. You will be shown this when clicking play on a geo-restricted TV show or movie.
The easiest way to fix the pardon the interruption error is to clear your browser cookies and cache files. Then, restart your browser and reopen Netflix.
Why Is My VPN Not Working And How Should I Fix It
If your VPN software is not working properly, you can do several things: check your network settings, change your server, make sure the right ports are opened, disable the firewall, and reinstall your VPN software. If none of the below methods are working, it’s time to contact your VPN provider.
Lets dive into the details and discuss how you can fix your VPN client. These VPN troubleshooting tips also apply if you use Android or iPhone devices.
Your VPN could have connectivity issues for many reasons. Before getting annoyed or disappointed by your service provider, try these methods:
How Do I Stop A Dns Leak In A VPN
The easiest way is to change your VPN provider to one that has dedicated DNS servers or offers DNS leak protection, like NordVPN. Or you could manually turn IPv6 off on your device. However, this might require some technical know-how.
Reinstall Your Current VPN
When to try it: VPN is crashing and has connectivity issues, old software is removed
Works on: Desktop & Mobile
If all else fails, its worth checking if your VPN issue is hiding somewhere in the installation process. While youll normally get an error message, its possible that your VPN client is able to boot up but fail to stay on due to an incorrect installation.
Uninstall the VPN software from the control panel and then reinstall it. Its a good idea to download the client again just in case you got a corrupted download and some key files are missing.
Note:This fix applies only to VPNs with native clients. If youve done a manual setup, theres no need to configure everything from scratch, as theres no external VPN software. For manual setups, make sure all details are entered correctly.
Don’t Miss: Pokemon Go Nordvpn
What Should I Do If My VPN Is Not Connecting
13 MIN READ | Last updated: Jan 14, 2022 | By Vlad Melnic
Youre in the zone. Its one of those days when time flies, and youre so engaged with work that no task seems impossible. Just when youre about to hit that satisfying Mark task complete button, you get the VPN not connecting error.
F& %#!! Aargh
VPN issues happen once in a while. Your VPN might not be working for several reasons, including network problems, router errors, app glitches, or tunneling protocol.
Dont panic! Together, well find out exactly whats causing your VPN error, so you can stay zen. Heck, youll even have time to finish that video you were watching as a reward for a job well done.
Ip And Dns Server Locations
Netflix also detects VPN traffic by checking if your IP address location matches your DNS server location.
This detection method is less effective on desktop traffic since VPN services can hide your true location by routing traffic through their own DNS servers.
However, this detection technique is extremely effective on mobile. The Netflix app can force your device to use its default DNS servers rather than those of the VPN.
This explains why its often harder to unblock Netflix on your mobile device than on a web browser.
Recommended Reading: How To Use A VPN On Xbox One
Change The Network Port
When your device connects to a VPN server, and communicates with it, it uses a network port. VPN clients will normally allow you to pick which port the connection will use at least for certain VPN protocols.
Theres a chance that the VPN server isnt communicating well with your device through the port youre using. Alternatively, your ISP might slow down any traffic that goes through said port usually because they want to throttle your bandwidth.
So, try switching between different ports to see if you get better speeds.
Why Wont My VPN Connect To Netflix
The simplest explanation is that Netflix blocked your VPN server. The streaming platform is actively blocking VPN IPs and, unless youre using a reliable service, youll likely get locked out.
Vlad is a seasoned tech writer and a strong advocate of internet privacy. When hes not working, hes learning Python, trying out the latest vegan recipes with his wife, or reading good books. He never owned a PC he did not build.
Don’t Miss: Nordvpn For Samsung TV
Use A Fast Premium VPN
If youre on a free VPN, youre almost certain to get pretty slow speeds on your connection. Understandably, VPN providers prioritize their paying customers. Even if they say their free VPN is as fast as their paid option, you might find that you disagree.
There are plenty of affordable VPNs with respectively high speeds, and if you havent upgraded to one, we highly recommend it. You may see your speeds increase immediately.
Problem : My VPN Isnt Working With Netflix Bbc Iplayer Etc
First, its important to note that not every VPN can unblock every service. In fact, when it comes to major platforms like Netflix, , and BBC iPlayer, only a few VPNs still work reliably. We recommend using ExpressVPN, although NordVPN and CyberGhost are two excellent low-cost alternatives.
If your VPN should be able to unblock a service, but youre having issues, there are a few things you can try.
- First, make sure youre using the most up-to-date version of the app.
- Next, clear your browsers cache and cookies to make sure that the service forgets your actual location.
- Try connecting to a different server, since sometimes there are specific servers for unblocking a particular platform.
- If youd like, you can contact your VPNs customer support team directly and ask which servers to use.
Still having problems? It could be that your chosen service has recently improved its region-locking features, in which case theres no alternative but to wait until your VPN provider finds a workaround.
Don’t Miss: How To Shut Off VPN
Use A VPN That Works With Netflix
From the very start, its best to pick a service that works with Netflix and other streaming platforms. Many VPN services have already given up the fight against Netflix, and their servers wont allow you to watch geo-blocked content on the platform. Some high-quality VPNs, however, do make an effort to constantly work with Netflix and other streaming services.
One great example of a Netflix VPN is CyberGhost VPN. This relatively cheap VPN provider has a great reputation when it comes to Netflix: it works perfectly almost every time. If youre looking for a VPN to watch, for example, US Netflix with, we recommend CyberGhost.
If you already have a different VPN, you might be out of luck: while there are many providers that aim to have their servers work with Netflix, there are at least as many that simply dont. A good VPN for unblocking is the first step towards solving your Netflix issues.
Change Your VPN Provider
If your VPN keeps cutting off or stops working altogether, then it might be because of system incompatibility. One sure-fire way to fix this issue is to switch to a tested VPN provider that has a long-standing record of creating stable software. We recommend Private Internet Access.
PIA caters to everyones needs, having covered all the major platforms: iOS, Android, Windows, Linux and macOS, as well as browser extensions for Google Chrome and Mozilla Firefox.
Additionally, you benefit from a 30-day money-back guarantee as well as excellent customer support to help you diagnose and fix any issues you might encounter. PIA has servers all over the world, which allows you to bypass geo-restrictions and keep your data safe at the same time.
If your current VPN solution has stopped working, then we recommend you check out Private Internet Access as a robust replacement.
Here are some of the features you can enjoy when you start using PIA:
- Unlimited bandwidth
You May Like: How To Use 911 VPN On Macbook
Why Is My VPN Not Working On My Smartphone
There could be various reasons why your smartphone VPN isnt connecting. It can be something as trivial as having battery-saving/low-power mode enabled or it could just be a Wi-Fi error.
Whatever you do, dont forget to turn on your Wi-Fi VPN when accessing public networkstheyre a breeding ground for cybercriminals and malware.
For more advanced troubleshooting, I recommend you jump to the VPN Not Connecting on Mobile section of the article.
Make Sure Your VPN Is Up To Date
Quality VPN providers work with developers to make sure that their version of the software matches the technological capabilities they have at their disposal. With that being said, your connection may lack stability if your version of the VPN software is not up-to-date. To make sure your VPN software is running smoothly, make the necessary updates if possible, allow your software to update automatically. If not, make sure to check for available updates regularly.
The best way to make sure your VPN client software is up-to-date is to check the version youâre using right now against the one that is displayed on the providerâs website. You can usually find the information in the About section of your VPN client software.
You May Like: What Does VPN Mean On Iphone
Your Connection Is Not Secure
- Your IP Address:188.8.131.52
Companies can sell this information, alongside your location and internet provider name, and profit from it by serving targeted ads or monitoring your data usage.
We recommend Private Internet Access, a VPN with a no-log policy, open source code, ad blocking and much more now 79% off.
Check On The Authentication Process
Once you’ve established that there is a valid TCP/IP connection between the VPN client and server, and that name resolution is working correctly, the next thing to check is the authentication process. As you may know, there are a lot of different authentication methods available to a VPN connection. Both the VPN client and the VPN server must have at least one authentication method in common.
Don’t Miss: Nordvpn Webrtc
Expressvpn With Bbc Iplayer Troubleshooting Steps
Even though BBC iPlayer is a free streaming service, it is the UKs largest streaming service. Because of this, BBC iPlayer has deployed powerful geo-blocking technology to prevent users from outside the UK to access BBC iPlayer. As a result, a lot of VPN providers sometimes dont work with BBC iPlayer.
Here are the potential reasons that can block ExpressVPN from unblocking BBC iPlayer:
- The server that youre using is blacklisted by BBC iPlayer.
- Cookies on your device are giving away your actual location to BBC iPlayer.
- Your IP address is leaking.
When the VPN connection is established with a UK VPN server location, you can get diagnostic information by checking for potential IP or DNS leaks before accessing BBC iPlayer. If your IP is leaking, it means your IP address has not been changed to the UK .